Course
Customer Satisfaction for Engineers
Build products customers love — even if you'd rather just code.
Intermediate 5 hours
€79one-time, lifetime access
Engineers ship features. Senior engineers ship outcomes. This course teaches you the customer-facing side of product engineering: how to do discovery interviews, build tight feedback loops, handle support without burning out, and turn customer pain into product wins.
Best for
Founding engineers, tech leads, product engineers, indie devs, agency owners.
What's inside
- 01Why customer satisfaction is an engineering metric
- 02Discovery: how to interview users without leading them
- 03Feedback loops: in-app, support, sales, churn
- 04Handling support: triage, response templates, escalation
- 05Measuring satisfaction: NPS, CSAT, retention cohorts
- 06Closing the loop: turning feedback into shipped fixes
What you'll be able to do
- Run a useful discovery call with a real customer
- Set up feedback loops that don't drown your team
- Triage support tickets fast and humanely
- Tie satisfaction metrics to engineering decisions